Net Arb - Net-arb.com scam on the decision of arbitration case, favors service provider

New York, New York 8 comments
Not resolved

Recently I posted a project of creating an online shopping site for my store on Elance. I wanted to have it developed in Amazon webstore. My choice was Elance because of its popularity and the protection for the buyers which Elance brags about. However that proved to be useless later.

I posted a project and chose a service provider from amongst the company that bid on my project. However because of the incompetence of the developer the project was to be closed midway. As usual I had an understanding that the service provider was not able to understand my requirement and made the site wrong and as usual on the contrary the service provider claimed that he has developed the entire project once and hence needs to be paid.

So we decided to take the project to net-arb.com. They are an internet arbitration management company hired by Elance to handle such dispute. Till this point, I was hopeful of my case because I had sufficient evidences to prove that the requirement was not met.

But against all my hopes, net-arb.com without asking me to produce the evident, made a decision in favor of the service provider and released all the money to them.

I was astonished.

Later, after reviewing some news on the net I found that this has happened with few other people too. And I realized that net-arb.com is not as clean as it seems to be. Perhaps they also get a share from the providers to make the case in their favor.

Whatever it may be, I have lost my money and I thought it to be my moral responsibility to inform others.

Comments

Anonymous
#776186

I recently found myself the same situation. My argument was so strong the Freelancer pre-emptively lashed out at the arbitrator for not making a fair decision. Low and behold, the case was awarded to the Freelancer for even more than he had been asking.

At first I thought these comments were just a couple disgruntled people, but it's clear once you put any money up, you will never see it again.

Anonymous
#736533

This is horror that brings chill to my sleep.I had been ripped off by a contractor from Elance and are currently in Arbitration with these clowns of net-arb.

The guy who is the arbitrator is shady to say the least and for all the reason, is bias from the very beginning siding with Elance and the contractor to not refund my money. I am out $5000+ USD and no work was done. I am really scared, because these people are thieves and when I thought there was justice, this is so obvious.

I have wasted already 7 weeks with these money thieves, and so far the arbitration is so skewed that is ridiculous.Any suggestions since I'm in the middle of it?

Anonymous
South El Monte, California, United States #697352

Net ARB just sided in favor of my client, so not only do I have to refund them $5,000 for the project but they also were awarded the rights to the website and ownership of it as well. This is the most ridiculous joke of a process i have ever seen.

Took 3 months of ARB :( and they didn't even give a reason as to why they sided with the client.

Anonymous
#535716

I was scammed by the Elance - Net-Arb team. I hired a contractor to build an instant messenger module and laid out approximately 10 requirements very clearly in the initial documentation. It was quickly evident that the contract was not competent enough and too inexperienced to finish the project. After laboring through a month of excuses and extending the project an extra two weeks to allow him some time to finish, he still only had about 3 of the 10 requirements completed. Nearly ever feature expected from a generic instant messenging application was missing. A fact I brought up on multiple occasions to the contractor. I informed him of these shortcomings before I extended the project for him and thereafter. After two more weeks of little progress I had enough and kindly explained to him that I would pay him for the work he had done and offered him $800 out of the $1500 project which was very generous on my part.

He sent me to Elance's arbration/mediation and my only recourse was to use Net-Arb who they offer as the only arbitration firm you can use. I should have done my research ahead of time and might have known better. There are experiences similar to mine all over the internet. They have no physical address, very few employees, they do not use a "panel" of judges that they claim to have. They work extremely closely with Elance and are in direct collusion. In most cases they side on the side of the worker so that Elance does not have to refund the...

I thought that it would be enough to explain that only 1/3rd of the work was complete. So of course they made a decision against me which never addressed the issue of the work not being complete, a fact that the programmer never disputed. They wanted me to look through the lines of code to tell them exactly what was wrong. If I could have done that I never would have needed the programmer in the first place

I have posted this experience on multiple boards and now Elance and Net-Arb employees are writing rebuttals to them. Making up extremely upsurd statements about me and my company that are total lies made up to discredit me. They said that my " company had failed because of my poor management which stemmed from a culture of scapegoating and that only employees left were those that had been the most negative about other employees."

This is a 100% fabrication. My company is still alive and well, I am a startup and only work with myself and one other programmer. I do not even have any full time employees. Beware of this company, there policy, to lie, and deceive to try to protect their corrupt practices is truly disheartening.

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android764
to Ryan Michelson Watertown, Massachusetts, United States #588059

Hi Ryan,

My name is Varun and I came across your posting at a very good time. I m involved in a similar situation with elance, however just before the arbitration is about to start with netarb I have come across many posts showing how elance and netarb are just scams. I m planning to get in touch with lawyers soon. Would you be interested to get in touch with me if I engage lawyers against elance? My e-mail address is varunkhanduja@gmail.com and i m based out of boston.

Thanks,

Varun

Anonymous
#517905

It is a difficult one.I am currently involved in an arbotration case with Net-Arb..

I am a provider. The client asked for a video demonstrating software. The software didn't actually work but many hours were put into the project. I was not able to deliver exactly what they wanted because the product they aske dme to demonstrate was clearly faulty.

I had other people look at it and they agreed. I produced what I could by the deadline and said I would complete the rest when the software was fixed. The client tried to withdraw the money from escrow but I disputed it because of what had already been delivered and the work that had gone in, I felt at least a discussion was warranted. Instead he filed for Arbitration which I HAD to accept as if I didn't they would shut down my Elance account!!!

I have a very very good reputation on the site and didn't want a large source of income taken away. I read up on Arbitration process and thought I was doing what was requested. It also stated that the case would go at the pace determined by the participants. But I got sarcastic and pressing emails the whole way through, demanding that I answer detailed and complicated questions whilst I was working on site with other clients.

I tried to explain that I could not respond immediately but just got more harrassing emails, including the client being quite offensive even though he was not supposed to be adding anything to the case unless asked a question....

I do not know how it will turn out but I am not hopeful after the way it has been handled.It is unbelievable to me that the client couldn't just be adult about it and have a conversation to come to an arrangement.

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Anonymous
#495819

Your English isn't great.Maybe that was part of the problem?

But yes, Net.Arb is a scam.It's a shell company based in Gerogia, and it's physical location is a house!

Anonymous
to Tommy Nashville, Tennessee, United States #614954

I'm actually encouraged to hear your stories - because I am in a very weird situation.

The usual drill, I'm a small business, haven't work on elance in a while, so I wasn't aware of what a den of sharks it has become.

I got another 'honest John' from asia, that thinks if you do anything other than follow his orders, that you've accused him of being a thief - and he's not one of those, he's a good guy. They go into this story even when it makes no sense at all. I never accused him of being a thief - and yet the story starts coming out as if it made any sense.

Obviously they can't speak english well, so they go with tried and true story lines.

Anyway, what happened to me is I contracted the guy to do some work, he did - some work. Lousy, no attention to detail, many mistakes - game unplayable.

But I'm a programmer, so I noticed he did do some of the work, and I fixed the other issues. I said, look, I have no further requests from you so I'm obligated to pay.

So I paid him -100% full amount.

The arrogant *** opens up a dispute against me - because he wants a perfect 5 star rating.

What? Open up a dispute over a 3.4 star rating - not a 5 star?

I'm like geez dude, I said I was obligated to pay you and did, but if you want to dispute the transaction - I'll accept the refund. LOL

Sounds to me like NET-ARB has no intention of granting that refund so - I'll 'win' this dispute, in the upside down...

The problem is these people don't speak English, and are culturally arrogant, combining arrogance with stupidity is always dangerous.

The guy claims he could have fixed all issues i- that begs the question why not fix them then? Why take some garbage upload it and ask for payment?

Oh well Net-arb here we come :zzz

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Net Arb - Net-arb always favors service providers and cheat buyers

Delhi, Delhi 3 comments
Not resolved

We hired a company on Elance for our sharepoint project paid them in advance considering that Elance is a reliable platform and have many options to protect buyers. So, our project was not done properly and we claimed a refund, and the service provider chose to go for dispute. At this point also we were comfortable because we had enough proof to justify our situation. The Elance moved it to Net-arb. Net-arb is an Online Dispute Resolution provider and look into these services. But we were very disappointed with what Net-arb did. They released our entire fund to the service provider without providing us any proper justification and without checking with us the documents provided by the service provider.

I tried to contact Net-arb and realized that there is no direct method. This was hopeless journey with Net-arb. I lost $34,000 on that project and got an incomplete work, no source code, functionalities not working either. I hoped that Net-arb would at least check our case properly but they didn't. I'm very disappointed with Net-arb.

Comments

Anonymous
#541900

Avoid Net-arb.com and elance!Do not even consider paying elance a fee so your case can be decided by net-arb.com, you will lose.

You can have evidence supporting your case, but they wouldn't make any money if they side with you. Net-arb.com is basically a one person business running out of a home. A legit business would have a location and phone number. It has neither.

It is better to dispute with your credit card.

Do not pay any provider upfront fees.Avoid elance, avoid net-arb.com at all cost!

Anonymous
#541899

net-arb.com is run by a guy name "Chris", no last name.I have a few projects on elance and was never happy with the quality of work.

Each time the dispute ended up in arbitration with net-arb.com. Net-arb is run by "Chris", they claim to have a panel deciding on your case, there is really no panel.

They always side with the providers because they and elance will get a share of the money.

Net-arb.com has no physical address, no phone, it's run from a house.

Anonymous
#535735

The problem with Elance is that they have no intention of protecting the Service Providers if your hired contractor does not complete the work. In fact it is in their best interest to make sure that the Service Provider never gets the money back so that they can keep their fees. They make this possible by colluding with a shell company "Net-Arb" that has no physical address, very few employees, they certainly do not use a "panel" of judges that they claim review your case.

I hired a contractor to build an instant messenger module and laid out approximately 10 requirements very clearly in the initial documentation. It was quickly evident that the contract was not competent enough and too inexperienced to finish the project. After laboringthrough a month of excuses and extending the project an extra two weeks to allow him some time to finish, he still only had about 3 of the 10 requirements completed. Nearly ever feature expected from a generic instant messenging application was missing. A fact I brought up on multiple occasions to the contractor. I informed him of these shortcomings before I extended the project for him and thereafter. After two more weeks of little progress I had enough and kindly explained to him that I would pay him for the work he had done and offered him $800 out of the $1500 project which was very generous on my part.

He sent me to Elance's arbration/mediation and my only recourse was to use Net-Arb who they offer as the only...

Their decision was to give the programmer 100% of the money and even wanted me to pay his arbitration fees!

I have posted this experience on multiple boards and filed a rip off report here. Elance and Net-Arb employees are writing rebuttals to them. Making up extremely upsurd statements about me and my company that are total lies made up to discredit me. They said that my "company had failed because of my poor management which stemmed from a culture of scapegoating and that only employees left were those that had been the most negative about other employees." No one from their company knows anything about my business, who I am, what projects I am working on, or has met or spoken with any of my employees.

Beware, this company is willing to lie and deceive its customers. There are reports just like mine across the internet. I post this as a warning to all consumers that are thinking about using Elance or Net-Arb. Be careful, if your worker decides to not do the work or give you very poor quality work product you will have no ability to reject it! I would wish anyone to go through this experience.

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